Frequently Asked Questions

⚠️ CRITICAL: Data Storage & Device Changes

Your performance data currently saves to your device browser only. This means:

• If you lose/break your device without exporting first → data is lost
• If you get a new device → data doesn't transfer automatically
• If you clear browser data → performance history is deleted
• Each device stores its own data independently (phone data ≠ computer data)

TO PROTECT YOUR DATA RIGHT NOW:

• ✅ Export NCAA & CSV files weekly
• ✅ Save exports to Google Drive, email yourself copies
• ✅ Consider printing for physical hard copy keep in your track binder
• ✅ Before switching devices, export everything first
• ✅ If you still have your old device, use WiFi to log in and export
• ✅ Use ONE primary device for all data entry (recommended: your phone)

Cloud storage with automatic backup coming soon. Until then, regular exports + hard copies are your safety net.

How do I log a meet?

Click the "+ LOG MEET" button on your athlete's profile. Enter the meet name, date, location, then add results for each event. You can save partial meets and come back later to add more results.

Where are my export buttons?

On your athlete's profile page, you'll see "⬇ NCAA Export" and "📊 Download CSV" buttons. Both are available on paid plans. NCAA Export creates a professional PDF recruiting package. CSV Export downloads spreadsheet data for graphing in Excel.

Can I add more events later?

Yes! Click the "+ Add Events" button on your athlete's profile. You can add events up to the maximum of 5 total. Events cannot be removed once added to protect historical data.

Can I change my athlete's name?

No. Athlete names and birthdates are permanent once created. This protects data integrity and prevents account sharing.

Can I delete an athlete?

No. Athlete profiles are permanent. This prevents misuse of trial accounts and ensures data preservation.

What happens after my trial expires?

After 7 days, you'll need to upgrade to continue adding meets or exporting data. Your existing data remains saved in your browser, but features are locked until you subscribe.

How do I cancel my subscription?

Email DrH@ThePivotAuthority.com with your request. All sales are final after the 7-day trial period (no refunds), but you retain access through your current billing period.

Lost data? Need help?

Your meet results should still be available on Athletic.net. You can gather them from there and re-enter using your same access code on a new device. Print your exports regularly as backup!

🚀 COMING SOON: Coach & Club Features

We're building features specifically for coaches and club programs:

• Multi-user team access (head coach + assistant coaches)
• High school name & classification tracking
• GPA field for NCAA eligibility
• 5-athlete roster management
• Automatic data archiving
• Grant-ready performance reports

Currently, coaches can use the Parent Tier to track athletes. Enhanced coach features launching soon.

Interested? Email DrH@ThePivotAuthority.com to join the waitlist.